+66(0)9-6674-7990 concierge@andseleqt.com
LULITO VILLA
4 Bedrooms
Urban Haven
Designer Chic
++Villa rates are subject to 15.50% service charge, taxes, etc
Lulito Villa 4 bedrooms from US$ 950++ (minimum 2 nights stay)
Request
Discount
  • Early bird enjoys up to 15% discount when booking 150 days in advance.*
  • Last minute bookings enjoy 10% discount when checking 7 days prior arrival
  • Stay 10 nights or more and receive up to 15% discount.
  • &Seleqt members additional discount (on request only and for members only)
  • * Does not apply for New Year period
- Seminyak, Bali

" About Villa Lulito"

Villa Lulito offers chic exclusivity to the discerning traveller. Located in Seminyak’s upmarket Oberoi district, this stylish retreat with a palpable colonial twist is only a short walk from the beach, world-class dining and a profusion of cool cafes and hip boutiques. The villa makes a perfect venue for a sassy soiree or intimate dinner before hitting the uber chic-nightspots that sizzle year round.

 

This elegant, white-on-white residence with a nautical theme combines the exclusive services of a villa manager, chef, service staff and round-the-clock security to create a chilled atmosphere of tropical refinement. With plenty of space for all, Villa Lulito is an ideal choice for a family holiday or groups of couples or friends.

 

Best time to visit:
April to November

" the Villa itself "

Four luxurious pavilions arranged around a generous 15-metre swimming pool combine to create one stunning residence. The two-level sleeping pavilion has a wide balcony with views over the pool that glows neon blue at night. Lush landscaped gardens fringe each pavilion and provide a setting for alfresco dining. A full kitchen and casual dining space are housed in another pavilion while a formal dining area adjoins plush living spaces that are decorated with graceful furnishings and modern facilities in a grand central pavilion.

 

Villa Lulito is a tropical urban escape within easy reach of many unique Bali experiences. With a quick phone call from your villa manager, spa therapists will wing their way to the villa for professional treatments in relaxed privacy, or day trips can be arranged to dramatically beautiful rice terraces or the artists’ town of Ubud, sublime yoga retreats, international quality golfing, boating and surfing breaks.

CHECK IN / CHECK OUT

Check in time: 2PM – Check out time: 11AM

VIP FAST TRACK & AIRPORT TRANSFER

* Airport Transfer to the villa
Cost approximately US$ 45 / car / way

– Customers are met by our Airport Representative ( for arrival airport transfer ) ,
– driver holding a sign at meeting point.
– Drivers speak English, and are experienced and helpful.
– Vehicles are comfortable and well maintained.

For departing passengers, they will be picked-up, upon prior notice by hotel, from the hotel/villa and transferred to the airport.

Pick-up times will consider distances, traffic conditions, travel time, and check-in time-regulations, to bring the passengers comfortably and in time to the airport.

CONTACT

Address: Seminyak, south-west Bali, Indonesia.

Tel: ask the villa manager and the butler on arrival

LOCATION

Villa Lulito is a tropical oasis secreted away at the edge of stylish Seminyak. The villa is within walking distance of fabulous cafes, world-class fine dining, uber-chic nightlife and the beautiful Petitenget Beach with its important beachfront temple and spectacular sunsets. Great shopping is available in all directions, while some of Bali’s best surfing breaks are only a few kilometres away. Those interested in Balinese culture can easily pop up to Ubud on a day trip, and golf lovers can chose from the nearby New Kuta Golf Club and the award-winning Greg Norman designed Nirwana Bali golf course, which overlooks the sacred Tanah Lot sea temple to create one of the golfing worlds most beautiful coastal backdrops.

DINING FACILITIES

  • Fully equipped kitchen
  • Lounging and dining,
  • On site Chef

Dining at Villa Lulito is in the expert hands of a private chef and assistant cook from breakfast to dinner time.

A suggestion menu of restaurant-quality Asian and Western meals caters to all tastes and offers a range of vegetarian and children’s options.  Traditional Balinese and Indonesian dishes can be tailored to your tastebuds, from mild and mellow to hot and spicy.

The team will also prepare cuisine to respect religious, medical and other dietary restrictions.  Don’t miss the divine nasi campur that showcases several of Bali’s most loved culinary treats, the tasty vegetable and shredded coconut salad called urab, or the irresistible dessert of pancakes stuffed with palm sugar and coconut morsels.

Villa Lulito is known for its chef’s excellent barbecues, which use the highest quality meats and seafood acquired daily from the freshest local sources.

Groceries and beverages are charged at market price (plus a 20% handling fee which is subject to service and tax at the prevailing rate).  Guests are requested to provide cash for groceries in advance, and the staff will keep the receipts for reference.  To fully enjoy the kitchen, aim to plan your meals a day ahead.

ACCOMMODATION TYPE

Bedrooms

A two-storey pavilion houses all four ensuite, air-conditioned and fan-cooled bedrooms at Villa Lulito – two at pool level and two on the floor above, accessed from a long, white, covered balcony.  Plantation shutters, rattan trunks and lush potted palms create a serene environment that is perfect for holiday downtime.

Master suite

The upper-floor master suite is furnished with a luxurious, netted, four-poster king-size bed with internal LED reading lights and feather-light linen. A soft chair provides a quiet corner to take in the view of the pool or watch a DVD in privacy, and a freestanding bathtub features in the adjoining air-conditioned bathroom that’s also fitted with a separate shower. This room easily converts to a family suite by sliding open the double doors in the dressing area to connect with the adjacent children’s room.

Children’s room

All in white, four netted, custom-made bunk beds bedeck an entire wall of this gorgeous room, which also offers the option of an additional queen-size bed or twin beds (on request and at extra charge).  Draws, shelves, ladders and bags of space create a fabulous play area for little ones to safely enjoy.  Fun touches include brightly coloured cushions, plush dinosaur laundry baskets and packed bookshelves.  The adjacent bathroom has a separate shower and WC plus child steps for the sink and vanity.

Guest bedrooms

These mirror image ground-level bedrooms capture the essence of the colonies with large rattan and leather travel trunks set at the base of bamboo four-poster king-size beds.  Crisp white finishes create a gentle ambiance and high levels of comfort. Ensuite bathrooms with large round mirrors and rain showers complete the scene.  Double doors open directly onto the terrace by the pool with scattered loungers and comfortable cushioned chairs at the ready for total relaxation.

STAFF

Villa Lulito’s staff team is expertly and professionally trained to provide a frustration-free holiday environment where guests can lie back, relax and enjoy time-honoured friendly Balinese hospitality.  Being looked after by excellent staff that understand and anticipate your requirements – sometimes even before you do – is one of the greatest joys of staying at Villa Lulito.

Villa manager Villa Lulito’s manager is responsible for the overall operation of the villa. His job is to oversee and coordinate the staff and property and to assist guests during their stay.

Chef A private chef is trained in Western and Asian cuisine and handles the market shopping and preparation of all in-villa dining. Order from the villa menu or plan meals directly with the chef for a unique culinary experience. Special diet requirements will be carefully catered to.

Butlers Butlers take care of daily housekeeping and domestic duties and wait on guests at meal times.

Garden and pool Gardeners and pool maintenance handle regular upkeep of he villa’s pool and grounds.

Security Villa Lulito has dedicated security staff working 24 hours a day on rotating shifts.

Rates 2018

Period US$ / night US$/NIGHT (10+ NIGHTS) Min nights Inclusions
03 Jan to 07 Jan 1,250.00++ 1,125.00++ 5  –
08 Jan to 14 Feb 950.00++ 808.00++ 2  –
15 Feb to 21 Feb 1,250.00++ 1,125.00++ 5  –
22 Feb to 23 Mar 950.00++ 808.00++ 2  –
24 Mar to 28 Mar 1,100.00++ 935.00++ 3  –
29 Mar to 02 Apr 1,250.00++ 1,125.00++ 5  –
03 Apr to 14 Apr 1,100.00++ 935.00++ 3  –
15 Apr to 27 Apr 950.00++ 808.00++ 2  –
28 Apr to 01 May 1,100.00++ 935.00++ 3  –
02 May to 15 Jun 950.00++ 808.00++ 2  –
16 Jun to 22 Jun 1,100.00++ 935.00++ 3  –
23 Jun to 18 Aug 1,250.00++ 1,125.00++ 5  –
19 Aug to 31 Aug 1,100.00++ 935.00++ 3  –
01 Sep to 14 Dec 950.00++ 808.00++ 2  –
15 Dec to 25 Dec 1,250.00++ 1,125.00++ 5  –
26 Dec to 05 Jan 2019 1,495.00++ 1,420.00++ 7  –
++Villa rates are subject to 15.5% service charge, taxes, etc

This villa comes with every conceivable luxury – and then some.
Enjoy the exclusive use of each villa booked, its private swimming pool and unlimited WiFi and the flawless service of its team of staff, including a personal chef, villa manager, housekeepers and night time security.

DISCOUNTS

  • Early bird enjoys up to 15% discount when booking 150 days in advance.*
  • Last minute bookings enjoy 10% discount when checking 7 days prior arrival date*
  • &Seleqt member additional discount on request only
  • * Does not apply for New Year period

Three open-fronted colonial-style living pavilions overlook the pool at the heart of Villa Lulito.  The fan cooled kitchen and casual dining pavilion is light and airy and home to a breakfast table for eight people and a comfortable lounge with a large coffee table.

An alfresco dining table in a corner of the tropical garden makes the perfect venue for a barbecue lunch beneath lush palms.  Sun loungers circle the 15-metre pool on three sides and a basket of pool toys will keep the children happy.  The stunning white garden pavilion sings a song to lure you onto its plush daybeds. Immerse yourself in this uber-chic chill zone for a languid afternoon nap while the whispering overhead fans keep the heat at bay.

The main event is the grand living pavilion; home to a formal dining area for eight people. The Bose sound system will fill the air with musical accompaniment as you sink into the softly cushioned sofas and admire the historic prints that grace the walls.

Location: Oberoi, Seminyak, Bali, Indonesia.

Capacity: 8 adults OR 6 adults and 4 children (4 ensuite bedrooms with three king-size beds and four single bunks).  A queen-size bed can be added to the bunk room to accommodate 2 adults.   When children also occupy this room there will be an extra charge.

Living areas: Living/dining pavilion; kitchen/dining pavilion; garden pavilion lounge; outdoor dining for 8; indoor dining for 8.

Pool: 14.7 x 7.6 metres.

Staff: Villa manager; private chef and assistant cook; housekeeping; service staff and security.  Additional staff including babysitters, masseuses are available on request, at additional cost.

Dining: Western, Asian, vegetarian and children’s dishes.  Requests accommodated including special diets.

Communication: WiFi Internet access; mobile phone coverage.

Entertainment: Satellite TV; DVD player; Bose sound system; iPod dock.

For families: Villa Lulito is very well equipped for families. Facilities include: designer bunk room for 4; baby cot; books; DVDs; games and some pool toys.

Spa: In-villa treatments from a comprehensive spa menu can be arranged.

Transport: The villa’s central Seminyak location means that many attractions are within easy walking distance.  If additional transport is required, the villa manager will arrange for a private car or metered taxi service, at additional cost.

Additional facilities: Barbecue; diesel powered back-up generator; safety deposit boxes.

Property area: 800sqm (villa). 1,000sqm (land).

Given Villa Lulito’s location in upmarket Oberoi, on the fringes of Seminyak, there is no shortage of things to do.  Your villa manager is a font of ideas and suggestions for exciting and interesting activities and will be happy to make tour and restaurant bookings on your behalf.  Ask the staff about special Balinese ceremonies or festivals that may be coming up during your stay, such as the monthly full moon ceremony.  Guests are always welcome to attend these events, just be sure to wear appropriate clothes, which may simply be a sarong tied around your waist.

In the meantime, here are just a few of the many and varied activities you can enjoy during a stay at Villa Lulito:

  1. The iconic Ku Dé Ta is an internationally famous restaurant, beach club and world-class party venue, oozing style and sophistication. By late afternoon the vibe is upbeat with a hip clientele indulging in cocktails, Champagne and oysters, while resident DJs fuse the mood with chill-out sounds.
  2. Hire a luxury vessel from Pulau Luxury Charters for a champagne sunset cruise, a snorkelling trip in the crystal clear waters of Nusa Lembongan or sail on a 46-metre twin mast schooner for a day tour tailored especially for your desires.
  3. Designed by Greg Norman, the beautiful 18-hole, par 72, championship-standard Nirwana Bali Golf Course is bordered by ocean and rice fields, and features dramatic, strategically positioned white sand bunkers, freshwater creeks and mature trees, making it one of the most visually spectacular courses in Asia. Three holes are played on cliffs, whilst the twelfth hole overlooks the Tanah Lot sea temple.
  4. Visit Pura Tanah Lot. Dramatically perched on a craggy outcrop, this highly venerated sea temple’s setting may resemble Piccadilly Circus late afternoon, but watching the sun slip behind the ancient silhouette and scoring a blessing from a Hindu priest makes it all worthwhile.
  5. Bali’s Elephant Safari Park is highly recommended, not just for a great family adventure, but for the journey there and the area in which the park is located. Keep a lookout for the scared white cows on the drive up. The park is home to rehabilitated working elephants from Sumatra. You can ride them through the surrounding jungle or just hang out by the pool area and hand feed them sugar cane while they play in the water. Around 40 minutes drive from Ubud.
  6. Covering 3.8 hectares of tropical parkland in Kuta, Waterbom Bali has 16 water slides (including the Climax with its 360 degree loop) to entertain the young and the young at heart. A great family day out, but go early to beat the crowds.
  7. Contemporary art gallery Biasa ArtSpace showcases quirky pieces by select, up and upcoming Indonesian artists who master various forms, from paintings, figurines, to enigmatic sculpture and awe-inspiring works. The clothes are fabulous too.
  8. Get pampered at Bodyworks day spa, which presents quality treatments at very reasonable prices, making it a favourite with Bali’s expats.
  9. Jimbaran Sunset and Seafood cafes scatter the sand between Kedonganan and Jimbaran within inches of the sea. The seafood here is aromatic and delicious; dine from romantic candlelit tables spilling liberally onto the sand.

Distances

Petitenget Beach 1 km
Kuta 8 km
Denpasar Airport 12 km
Jimbaran Bay 13 km
Ubud 33 km
Elephant Safari Park 45 km

Holidaying in a villa that’s as family friendly as Lulito is a dream come true.  The freedom to wake, dine and play when mood – or hunger – strikes without being chained to resort kitchen, bar or pool opening hours is just one of the bonuses.  Kids are free to play within the safe confines of the villa without parents having to worry about them disturbing other guests.

The Balinese are known for their love of children and extended families, and staff at Villa Lulito will greet kids and grannies alike with open hearts and experienced practical hands.  Endless snacks, cut fruit, cold drinks, afternoon tea and even specially baked treats will be delivered from the fully equipped kitchen (which guests are also welcome to use themselves if they wish to prepare food for babies or extra-fussy toddlers – although the kitchen staff will be happy to take this on).

As well as the gorgeous double bunk-room which kids are bound to love, Villa Lulito is packed with games, books and pool toys. There is an excellent DVD library for the little ones and a baby cot is also at the ready.  If you need other items of children’s equipment let us know beforehand and they can be arranged for your arrival (a list of children’s equipment for hire can be found on request)

Villa Lulito is only a short stroll from the sweeping sands of Seminyak beach and is dangerously close to one of Bali’s most celebrated ice-cream cafes! For more fun family activities check out “Things to do”  – there’s plenty in the area to keep everyone amused throughout the holiday.

Holidaying in a villa that’s as family friendly as Lulito is a dream come true.  The freedom to wake, dine and play when mood – or hunger – strikes without being chained to resort kitchen, bar or pool opening hours is just one of the bonuses.  Kids are free to play within the safe confines of the villa without parents having to worry about them disturbing other guests.

The Balinese are known for their love of children and extended families, and staff at Villa Lulito will greet kids and grannies alike with open hearts and experienced practical hands.  Endless snacks, cut fruit, cold drinks, afternoon tea and even specially baked treats will be delivered from the fully equipped kitchen (which guests are also welcome to use themselves if they wish to prepare food for babies or extra-fussy toddlers – although the kitchen staff will be happy to take this on).

As well as the gorgeous double bunk-room which kids are bound to love, Villa Lulito is packed with games, books and pool toys. There is an excellent DVD library for the little ones and a baby cot is also at the ready.  If you need other items of children’s equipment let us know beforehand and they can be arranged for your arrival (a list of children’s equipment for hire can be found on request)

Villa Lulito is only a short stroll from the sweeping sands of Seminyak beach and is dangerously close to one of Bali’s most celebrated ice-cream cafes! For more fun family activities check out “Things to do”  – there’s plenty in the area to keep everyone amused throughout the holiday.

Terms and Conditions of our partner we will apply

Booking a Property is very different from booking a regular hotel room, especially with regard to payments and cancellations. Please do not just tick the box to accept these terms and conditions (as we all typically do!) – do please read the following conditions carefully.

Elite Havens (“EH”) acts as an agent for Property owners (“Owner”) and their representatives (“Owner Representative”) in promoting Properties for rent and arranging bookings. Each time a Guest confirms a booking of a Property through EH, a Rental Contract is entered into between the Owner or the Owner’s Representative for the agreed period (“Rental Period”), and the guest in whose name the booking is made (the “Guest”). Each time a Guest books a Property through EH, the Guest is deemed to have agreed to these terms and conditions. The Rental Contract is not effective until EH has confirmed the Guest’s booking in writing.

Payment

For villas in Indonesia, Thailand and Sri Lanka:

When the Guest makes a booking request, the Guest must make the appropriate deposit payment to EH within 5 working days of availability confirmation. If the required deposit payment is not received within the 5 working day period, EH reserves the right to void the Guest’s booking request. The following deposit payment applicable to most villas (see individual villa terms for full details) must be received by EH:

  • For rentals beginning more than 75 days after the date of the booking request – a deposit of 20% of the total rental amount is payable
  • For rentals beginning 75 days or less after the date of the booking request – the total rental amount is payable as a deposit

Where a 20% deposit applies to the booking, the Guest must pay the remaining 80% balance not less than 75 days before the scheduled arrival date.

For villas in Maldives:

When the Guest makes a booking request, the Guest must make the appropriate deposit payment to EH within 7 working days of availability confirmation. If the required deposit payment is not received within the 7 working day period, EH reserves the right to void the Guest’s booking request. The following deposit payment applicable to most villas (see individual villa terms for full details) must be received by EH:

  • For rentals beginning more than 30 days after the date of the booking request – a deposit of 50% of the total rental amount is payable
  • For rentals beginning 30 days or less after the date of the booking request – the total rental amount is payable as a deposit

Where a 50% deposit applies to the booking, the Guest must pay the remaining 50% balance not less than 30 days before the scheduled arrival date. This applies to all periods except Festive (20th December- 10th January), where balance payment is to be paid not less than 90 days before the scheduled arrival date. Festive period rentals beginning less than 90 days after date of the booking request requires the total rental amount payable as a deposit.

Additional costs

The cost of electricity, mains water, cleaning and garden supplies, and local taxes are included in rental rates. There are generally no additional costs, surcharges, taxes, staff salaries, or management fees above the price quoted unless otherwise stated in the property description, the Guest booking confirmation or reservation voucher. If the information in any of these is inconsistent, the most recently issued terms will prevail.

Typically telephone and internet charges and provisioning costs will be the Guest’s responsibility. Gratuities for household staff are encouraged and normal, but are left entirely to the Guest’s discretion.

Reservation Voucher

Confirmation details, the Property address, contact details of the Owner or Owner’s Representative, transfer arrangements and directions to the Property will be sent to the Guest in a reservation voucher when full payment is received. This voucher, along with the Guest’s passport, need to be presented upon arrival.

Arrival / Departure times

Typical check-out and check-in times are 12:00 noon and 3:00pm respectively unless stated otherwise. EH will work with the Owner or Owner’s Representative to try to accommodate the Guest’s actual arrival and departure times, subject to availability. Please do advise EH of any changes to the Guest’s schedule so every effort can be made to accommodate them.

Security Deposit

A security deposit may be payable directly to the Owner or Owner’s Representative immediately upon arrival at the Property. The standard security deposit required for each Property is stated in the Property description; however the Owner has the right to impose different requirements on a case by case basis. Access to the Property may be refused if security deposit is not paid in full. When the security deposit is required to be paid in cash, or when a non-standard security deposit applies, EH will inform the Guest in advance of the amount payable and any other conditions.

The security deposit will normally be refunded at the end of the rental period, after deducting:

  • all additional expenses incurred on the Guest’s behalf (e.g. additional charges for goods, services and staff which have not been directly paid by the Guest, and telephone and internet charges, if applicable) and
  • the cost of replacement or repair for any loss or damage to the Property or its surrounds or contents caused during the Rental Period. If this cost cannot be reasonably determined prior to the Guest’s departure, the Owner or the Owner’s Representative is entitled to withhold a reasonable estimate from the Guest’s security deposit, and will return any balance to the Guest as soon as possible after the actual cost has been determined.

Damage or Losses

A Property is typically someone’s home. Please treat the Property rented accordingly, and leave the Property and all its contents in good order and in an acceptably clean condition.

Any damage or losses caused during the Rental Period, as well as any special cleaning requirements will be the Guest’s responsibility and may be charged to the Guest’s account and deducted from the Guest’s security deposit. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, the Owner or Owner’s Representative may require the Guest and their party, including visitors to vacate the Property immediately, without compensation or refund.

Access

The Property and its facilities are available for the Guest’s full enjoyment during the Rental Period. However the Owner, Owner’s Representative, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access to the Property for these purposes.

Number of Guests

The number of persons (adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation voucher, unless specifically authorised in writing. Exceeding this number may invalidate any insurance policy on the Property. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed unless agreed in writing in advance.

Use of Property

All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.

If the Guest is planning to hold an event, such as a wedding or party, which involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than holiday, please communicate this to EH at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation. Note that some Properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control of EH and the Owner.

If EH has confirmed a booking which includes an event at the Guest’s chosen Property, in certain circumstances the Guest must then obtain permits from the police and the local community before the event can proceed. The Guest acknowledges and agrees that EH, the Owner and the Owner’s Representative cannot control the issue of these permits. If the police and/or the local community refuse to issue a permit for an event at the Property, the Owner or the Owner’s Representative will refund any event fee paid by the Guest to the Owner, however neither EH, the Owner nor the Owner’s Representative will be liable for any further refund or payment to the Guest.

Conduct and Due Care

Properties are generally located in quiet residential neighbourhoods. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking is generally prohibited unless stated otherwise in the booking confirmation or reservation voucher.

The Guest is responsible for the behaviour of the guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund

In the interests of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all Property’s facilities.

Valuables and Security

Any Guest valuables or property left or used at the Property are at the Guest’s own risk. Neither EH, the Owner nor the Owner’s Representative accepts any responsibility for loss of or damage to Guest property. The Guest is responsible for the Property during the Rental Period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage is the Guest’s responsibility.

Price Fluctuation

Once the Guest’s booking is confirmed, the price of the Guest’s reservation is fully guaranteed, even if EH changes the price on its website after the Guest’s booking has been confirmed. In return for this commitment, no refunds will be made for any exchange rate fluctuations that would otherwise reduce the rental cost.

EH reserves the right to impose any taxes or other charges which may be implemented by any government or other regulatory body, which were unknown at the time of publishing. EH will tell the Guest promptly in the unlikely event that it becomes aware that any taxes or charges will apply to the Guest’s booking.

Cancellations

If the Guest wishes to cancel a confirmed booking, written notice of cancellation must be sent to EH. All cancellation notices received by EH will be acknowledged in writing. It is strongly recommended that the Guest and all members of the Guest’s party purchase trip cancellation insurance.

Cancellation of a booking includes but is not limited to:

  • Cancellation of one or more days of a booking;
  • An amendment of a booking so that none of the dates of the booking once amended fall within the same dates that originally constituted the booking;
  • Failure of all Guests to provide the required documentation on arrival (eg. Passports or suitable identification); and
  • Attempt by the Guest, their party or visitors to hold an event at the Property in breach of these Terms and Conditions or breach of any rules applicable to the Guest’s chosen Property.

For villas in Indonesia, Thailand and Sri Lanka, in the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:

  • 20% of the total rental amount will be forfeited if the cancellation is made more than 60 days before the start of the rental period.
  • 50% of the total rental amount will be forfeited if the cancellation is made between 30 and 60 days before the start of the rental period.
  • 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period.
  • Shortening of stay for any reason can be considered as a cancellation and charges may apply.

For villas in Maldives, in the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:

For confirmed bookings for all periods except Festive season (20th December – 10th January):

  • 25% of the total rental amount will be forfeited if the cancellation is made 30 days or more before the start of the rental period.
  • 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period.
  • Shortening of stay for any reason is considered as a cancellation and charges will apply.
  • 100% of total rental amount will be forfeited and 1 way transfer charge will be taken for no show.

For confirmed bookings over Festive season (20th December – 10th January):

  • 12.5% of the total rental amount will be forfeited if the cancellation is made 90 days or more before the start of the rental period.
  • 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 89 days before the start of the rental period.
  • Shortening of stay for any reason is considered as a cancellation and charges will apply.
  • 100% of total rental amount will be forfeited and 1 way transfer charge will be taken for no show.

The applicable amount will be deducted from the deposit and moneys paid, and EH will refund any remaining balance to the Guest.

Amendments

EH will do its best to accommodate any reasonable amendments, but the Guest should be aware that some changes may not be possible. Charges may also apply. Note a shortening of stay for any reason is considered as a cancellation.

In the unlikely event that EH is unable for any reason (including the sale of a property and force majeure) to provide the Guest with the Property booked by the Guest, EH reserves the right to transfer the Guest and their party to an alternative Property of the similar type and value, in consultation with the Guest. If the price of the substituted Property is less than the original booking, the difference will be reimbursed to the Guest. If the price of the substituted Property is higher than the original booking, the difference may be charged to the Guest. If, however, after considerable effort by EH, no alternative of similar type and value is available and / or no agreement can be reached between the Guest and EH, then either EH or the Guest may opt to cancel the booking and this Rental Contract. In that event, EH will refund the Guest all monies paid, without further compensation.

Complaints

Every attempt will be made for the Guest to have an enjoyable stay. If the Guest should have a problem during the Rental Period, please inform the Owner or Owner’s Representative immediately who will endeavour to put things right. Should the Owner or Owner’s Representative not address the Guest’s problem satisfactorily, please contact EH promptly. In order for the Guest’s complaint to be addressed, the Guest must communicate any problem whilst on location. If no complaint is reported during the Rental Period, EH and the Owner will assume that the Property was to the Guest’s satisfaction and no complaint will be entertained.

Provisions

Self-catering accommodations require that the Guest supply all provisions and consumables necessary for daily living. The staff at the Property may accommodate any reasonable requests to purchase provisions on the Guest’s behalf, and this will be charged to the Guest’s account.

EH’s Responsibility

The descriptions, assessments and/or ratings of Properties and surrounding locations that EH publishes or gives to the Guest are provided in good faith and in the belief that they are accurate based on the latest information received. However, EH cannot be held responsible for any modifications to the Properties or inaccuracies. Where EH publishes or refers to descriptions, assessments and/or ratings of the Property either by EH or by third parties, these ratings are for information purposes only and EH will not be held responsible for any reliance placed on these ratings.

Disclaimers

Neither EH, the Owner nor the Owner’s Representative accepts any responsibility or liability for:
  • any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by the Guest, their party or visitors regardless of the cause;
  • any vehicle or the contents of any vehicle used, hired or engaged by the Guest or their party during the Rental Period; inability of the Guest or any member of the Guest’s party to enter the location of the Property or stay at the Property for all or part of the Rental Period as a result of failure to obtain appropriate travel or visa documentation, cancellation or amendments to travel arrangements or the missing of flights or travel connections; and/or
  • any delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the Property which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control.

In no case will EH, the Owner or the Owner’s Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.

Jurisdiction

This agreement will be governed by the laws of Hong Kong. In the event of controversy arising from the booking and Property rental that cannot be resolved amicably between the parties, both parties agree to exclusively refer the matter to the Singapore International Arbitration Centre to be resolved finally by arbitration in the English language.

By making its booking request, the Guest agrees that these terms and conditions have been read, understood and have been accepted and agreed to by the Guest without reservation and without exception.

If any of the conditions of this Rental Contract are or become or are deemed to be invalid, or if there is any omission from any terms and conditions, the remaining terms and conditions will remain valid and enforceable and cannot be contested.

Contact Us

5th Floor, Chavanich Building, No 38 Soi Sukhumvit 69, Sukhumvit Road,
Prakanong Nua, Wattana,
Bangkok 10110 – THAILAND

Open Hours

NON MEMBERS:
Monday – Friday: 9am – 5pm  / Sat: Closed / Sun: Closed

BANGKOK CONCIERGE CARD:
U-BKK Monday – Sunday: 9am – 5pm (more details)

MEMBERS &SELEQT:
U-365 and U-Unlimited Monday – Sunday: 24/7 (more details)

VILLA LULITO Bali, Indonesia

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