WE CAN BEST PROVIDE A RAPID AND COMPREHENSIVE ASSISTANCE THROUGH THE BEST BLEND OF PEOPLE, PROCESS AND PLATFORM
WE PROVIDE UNIQUE AND UNRIVALED SERVICES TO MEN AND WOMEN WORLDWIDE
TIME IS LUXURY: We create a unique community that will distinguish you from "the rest' and appeal to prospective well-traveled clients only, by offering exceptional benefits in the form of a luxury Lifestyle & travel concierge service, no matter when and where.
Using the latest cutting edge technology, our mobile app and platform allows us to stay in direct contact with our 'members and clients'. Demonstrates our commitment to our current & future clients and members - the people who contribute to your agency's success. Our Residential concierge service program will be the envy of your entourage.
Every individual in your organization need time allocated for work and other aspects of life. Areas of life other than work-life can be, but not limited to personal interests, family and social or leisure. Through various channels of correspondence, our brand will connect or re-connect with our customer, so it can be a reaction, interaction, effect or overall customer experience, which takes place online and offline.
WE AIM TO INCREASE SATISFACTION & LOYALTY
A GLOBAL VISION AND APPROACH TO DELIVER A UNIQUE CUSTOMER EXPERIENCE
We will create the tendency of members to continuously purchase one your brand’s over others. Create affinity so that client choose our brand because we have fostered a trusting relationship.
A CORPORATE LIFE WITHIN
Through various channels of correspondence, our brand will connect or re-connect with our members so it can be a reaction, interaction, effect or overall customer experience, which takes place online and offline.
Creating innovative solutions to be closer to our existing customer and members. Loyal customers and members who remain faithful to the agency and who keep coming back to it time and time again, as are better disposed towards a company and have real potential to become active advocates.
When it comes to our partners’ network locally as well as worldwide, URBAN-SELEQT pay a great deal of attention to specific criteria that have to be in places , and so we have build very strong and trustworthy collaboration with the best there is to offer a unique level of service to ever demanding clients worldwide, guaranteeing their professionalism and level of services provided to our clients.
URBAN-SELEQT expert concierges / Advisors had evolved in some of the best hotels and hospitality agency worldwide. We do have a strong selection when it comes to customers services and we train our concierge with our own process and way of operation to make sure we deliver the required and best services to your clients.
Level of service
There is no outstanding service without strict rules and monitoring continuously the efficiency of our staff and the processes in place to deliver the results expected, and so we do make sure that each of our concierge follow your company vision and expectation and commit to quality ‘a service level agreement’ in place
Event with a twist
Our expert knowledge and existent network of partner around the world or locally allows us to create ;memorable moments, inspiration travel, experiences and tailor made should it has to be unique or off the beaten track. We can open doors other can’t, find secret places only for you, thus allowing us to deliver the unexpected through privileged relationship with the best there are and deliver extraordinary events money can’t buy.
Along with your vision and requirement we will build a tailor made program so we can offer your clientele and best customer the services they deserve not only locally but worldwide. Depending on the the request we have, we will select and recommend the best partner or institution there is and we will guarantee their professionalism and irreproachable reliability.
Creating a tailor-made, content-rich customer relationship aligned with your company positioning and your targets. Implementing a strategy aligned with your company targets and requirements. That comes from customer knowledge and the implementation of strategy that defines your objectives that will follow your editorial accordingly or any other communications tools you wish us to develop for you like: emailing, e-news, magazine, etc..
Integration & Tech
Created and design to meet your brand and vision, our platform collects, integrates and centralizes all member information in real time.Your customers evolving and ever changing behavior and profile need to be constantly assessed, thus our CRM and platform will allow you to have a perfect insight of your customer requirement and preferences, like never before.
Knowledge is key
Your own branded Mobile App where we will integrated with the CRM & reservations platform we will give you the opportunity to interact inbound and outbound with your best customer via a multi channel communication platform in real time, in order to better know and analyze their behavior, preferences, taste to make sure you have an ongoing process to evaluate an evolving and ever changing profile, and better serve them to exceed their expectations.
Allowing your members to request additional services and complete their experiences, daily. Integrated with the best technology providers our platform an offer can decrease your time to market, reach out to your best customers and save on app development costs and support. Designed to accelerate performance and increase reliability, you will become the central interface for inbound and outbound interactions with your customers.
WE WILL HELP YOU IMPLEMENT FROM START TO FINISH
We will lead you to a fruitful and successful members relationship on a daily basis
We will develop a unique member – agency relationship accordingly to your requirements and preferences. We will always make sure to have each potential members interviewed to better understand their daily needs and preferences, before we accept any membership. Urban-seleqt is by invitation only so get in touch to find out more.
YOUR OWN PROGRAM
Hand in hand, our expert consultants design your relational program along with our teams. We define all the stages of the client journey, on-site or remotely. Our office is in Bangkok and our team and partners advisors originate from all over the world. They are masters of their domains, and passionate about delivering superlative service. They have helped deliver moments of magic for our members in over 60 countries across the globe and counting.
Our dedicated teams manage your lifestyle request and travels in “agency mode” aiming to offer an unique and tailor made program for our members. Life is made up of the experiences we have with the people that matter. Urban-Seleqt was founded on this principle. We build products to liberate people to be the people they want to be. To live a meaningful life, full of moments that matter, unburdened by the ones that don’t.
DAY 2 DAY OPERATION
A daily operation to guarantee ensure quality standards and key performance indicators that are defined together, to offer dedicated lifestyle and travel advise and assistance. You’ll never need to pull out a card, or spell your name out. No more phone calls, or hold music. Just living and maximising every minute of your life. The more you use it, the better it knows you. Our technology brings the best life has to offer you to your fingertips.
Combining human expertise with artificial intelligence Urban-Seleqt App is a lifestyle assistant that lives on your phone. As well as the perks – from complimentary upgrades to preferred rates and special members disocunt – the instant messenger services allows customers to tailor-make their lives, whether you need help at Wonderfruit Festival, Burning Man or a tickets to the Wimbledon final – all at the press of a button, and within seconds.
LET’S ENRICHED YOUR PERSONAL LIFESTYLE & TRAVEL EXPERIENCE
Clients & Members
Destinations & Travel
APP Solutions & Partnership