WE CAN BEST PROVIDE A RAPID AND COMPREHENSIVE ASSISTANCE THROUGH THE BEST BLEND OF PEOPLE, PROCESS AND PLATFORM
WE PROVIDE UNIQUE AND UNRIVALED SERVICES TO MEN AND WOMEN WORLDWIDE
INTO 5 STAR RESORT
IMPROVE YOUR CLOSING RATIO: Create a unique community amenity that will distinguish you from your competitors and appeal to prospective residents, by offering exceptional benefits in the form of a luxury concierge service.
Using the latest cutting edge technology, our mobile app and platform allows you to stay in direct contact with your 'residents'. Demonstrates your commitment to your current & future residents - the people who contribute to your property's success. Your Residential concierge service program will be the envy of your competition.
WHAT WE AIM TO CREATE MORE BRAND AWARENESS
A GLOBAL VISION AND APPROACH WILL SET YOU APART AS A VISIONARY IN LUXURY REAL ESTATE
When it comes to our partners’ network locally as well as worldwide, &Seleqt pay a great deal of attention to specific criteria that have to be in places , and so we have build very strong and trustworthy collaboration with the best there is to offer a unique level of service to ever demanding clients worldwide, guaranteeing their professionalism and level of services provided to your clients.
&Seleqt expert concierges had evolved in some of the best hotels and hospitality agency worldwide. We do have a strong selection when it comes to customers services and we train our concierge with our own process and way of operation to make sure we deliver the required and best services to your clients.
Level of service
There is no outstanding service without strict rules and monitoring continuously the efficiency of our staff and the processes in place to deliver the results expected, and so we do make sure that each of our concierge follow your company vision and expectation and commit to quality ‘a service level agreement’ in place
Event with a twist
Our expert knowledge and existent network of partner around the world or locally allows us to create ;memorable moments, inspiration travel, experiences and tailor made should it has to be unique or off the beaten track. We can open doors other can’t, find secret places only for you, thus allowing us to deliver the unexpected through privileged relationship with the best there are and deliver extraordinary events money can’t buy.
Along with your vision and requirement we will build a tailor made program so we can offer your clientele and best customer the services they deserve not only locally but worldwide. Depending on the the request we have, we will select and recommend the best partner or institution there is and we will guarantee their professionalism and irreproachable reliability.
Creating a tailor-made, content-rich customer relationship aligned with your company positioning and your targets. Implementing a strategy aligned with your company targets and requirements. That comes from customer knowledge and the implementation of strategy that defines your objectives that will follow your editorial accordingly or any other communications tools you wish us to develop for you like: emailing, e-news, magazine, etc..
Integration & Tech
Created and design to meet your brand and vision, our platform collects, integrates and centralizes all member information in real time.Your customers evolving and ever changing behavior and profile need to be constantly assessed, thus our CRM and platform will allow you to have a perfect insight of your customer requirement and preferences, like never before.
Knowledge is key
Your own branded Mobile App where we will integrated with the CRM & reservations platform we will give you the opportunity to interact inbound and outbound with your best customer via a multi channel communication platform in real time, in order to better know and analyze their behavior, preferences, taste to make sure you have an ongoing process to evaluate an evolving and ever changing profile, and better serve them to exceed their expectations.
Allowing your members to request additional services and complete their experiences, daily. Integrated with the best technology providers our platform an offer can decrease your time to market, reach out to your best customers and save on app development costs and support. Designed to accelerate performance and increase reliability, you will become the central interface for inbound and outbound interactions with your customers.
WE WILL HELP YOU IMPLEMENT FROM START TO FINISH
We will lead you to a fruitful and successful client relationship strategically plan and executed
Configurable - Brandable
1 – Highly configurable and brandable
2 – This solution can be deployed quickly and includes powerful features out of the box.
3 – Want more? & Seleqt’s platform offers plenty of opportunities to enhance and monetize your app, and our creative and engineering teams regularly perform custom integration’s.
4 – &Seleqt works with customers throughout the entire application life cycle, from strategy and idealization to audience building and monetization.
5 – We draw on expertise from years of experience in the hospitality industry serving to high end clientele worldwide, to give residents the same access to information and ease of use they’ve come to expect from the best consumer applications now available for luxury residential community.
- Cloud-based platform provides enterprise-class reliability and scalability worldwide
- Updates are made in the cloud and automatically pushed to users without requiring the application to be republished in the app marketplace
- Multi screen capabilities allow consistent content and updates across mobile and web
- Low total cost of ownership and regular feature releases
MOBILE PLATFORM SUPPORT
Apple iPhone: iOS 9.X and above, iPad compatible
Google Android: Android 4.4 and above with Google Services
SATISFACTION & ENGAGEMENT
Residents come first
- Packages: Receive notifications about package arrival and pickup
- Front desk: Get in touch with the front desk quickly via chat, email or phone from within the app
- Calendar: Learn about upcoming events and add them to a personal calendar
- Cameras*: View live camera feeds to check amenity availability
- Valet: Reduce waiting time and request valet before leaving
- Dining: View a directory of restaurants and make reservations online
- Work orders: Submit a photo with work order requests for clear instructions
- Navigation*: Explore the neighborhood and get navigation directions surrounding points of interest
- Location marketing*: Partner with nearby retailers to create resident offer campaigns to boost foot traffic, revenue and customer loyalty.
- Bill payment (telephone, internet, electricity
- Maintenance fees invoice available on chat
- Facilities & space: Meeting room and facilities request for booking
- Special request: Grocery shopping, maid or nanny services, plant watering, etc.
*On request, can be customized for your building after evaluation of the premises by our team and meeting the management team to evaluate any other services to services even better all residents as per requirements.
WORKFLOW & OPERATION COST
Always Room for improvement
- Content Management: Configure designs to meet your brand standards for each property. Data and content are easily managed through the staff dashboard.
- Analytics: View analytics based on usage, users, and properties to continuously improve the resident experience.
- Request manager: Track and resolve open requests from residents
- Packages: Input package information and notify residents of package receivable with increased accountability
- Email templates: Create branded system messages easily with drag-and-drop editor
- Notifications: Send email, web alert and mobile push notifications based on residents’ preferences
- Calendar: Create and manage multiple calendars
TIME TO SET YOU APART AS A VISIONARY IN LUXURY REAL ESTATE
Clients & Members
Destinations & Travel